Guide to Ordering

Before placing an order, you should complete the following:

1. Search catalogue - Requested a quotation using the quote cart.

2. Update Quotation - Added or removed products from the quote, if required.

3. Final Quotation - Adjusted quantities & added options in the Google sheet. Downloaded the final quotation PDF.

4. Container Calculator - Calculated the total CBM of your order.

5. Shipping Estimate - Requested a shipping ocean freight estimate.

You can find detail information about these pre order steps in the How to use the Product Catalogue page.

You've probably put in a lot of time into selecting products from our catalogue, had endless discussions about which products to choose. And most likely drunk far too much coffee.

 But now you're all set to place your order!

Go to the Place an Order Form, its located in Order in the menu above.

Attach the Final Quotation PDF you have downloaded or your own order to the sales order form. 

If you are using your own order document, please make sure it includes our product code number, the quantities and you have selected all the options for any products which say to be selected in the quotation we previously sent to you. 

Complete the form, click Submit Order and you're done!

When we have received your order we will check to see if it is complete. If we have any questions, or if you have not selected any options that are available, we will ask you to select and confirm what you want.

Once ever thing is finalised we will send you a proforma invoice. 

This will include information about our bank details and how to make the payment. 

If the order is over our minimum order value of USD 5,000 for export and Rp10,000,000 for local. A deposit of 50% of the goods value is required. If your order is below our minimum order value then 100% must be paid. 

There are two ways you can send the payment. We accept bank transfers and online money transfer websites.

Paying by bank transfer

Please note: Indonesian banks don’t use the IBAN or swift code system. 

Important: Many people don’t know when you make an international bank transfer. There are two banks involved in the transaction before it reaches our account. Your bank, sends your payment to a third-party clearing bank. They then send it to our bank. Both your bank and the third-party bank charge fees.

If you are doing an international bank transfer, please inform your bank that the FULL AMOUNT needs to be received by us and you are paying all the transfer costs.

If you don’t advise them, then the charge made by the third-party clearing bank will be deducted during the transfer without you knowing and the amount received by us will be short. Typically, a clearing bank charges 40 to 50 USD for each international transaction on top of what your bank charges you. Our bank charges its fees and deducts their charge from our account separately. 

If the amount we receive arrives short. We will send you a screenshot of our bank statement showing you the exact amount we received. Proving in arrived short.

This difference will be added to the final invoice and we will double it as we will assume your final balance payment will also arrive short. 

Bank transfers typically take 5 to 7 working days to be processed.

Paying by an online money transfer company

This is a relatively new and fast-growing way to transfer money internationally for businesses.

 An alternative to banks and a very secure, cheaper and faster way to pay is by using an online money transfer company. Here are some of the larger global providers. We have no partnership with any of these companies and are not recommending any. They are companies our customers have used in the past.

www.wise.com

www.remitly.com

We need to find a transfer company that accepts transfers from your country.

Based on customers’ experiences transferring money to us, they recommend using an online transfer company. Feedback from customers is it is easy to set up, you can transfer in many different currencies, it's very secure and the payment is made in full automatically with no further deductions and can be received within hours.

Whereas with a bank, they deduct a third-party bank clearing charge which can be about 50 USD for each transaction and can take up to 7 working days for the money to be received into our account.

All deposit and balance payments are non-refundable. 

Once your payment is received your order is fixed and cannot be changed. Your order will automatically be processed for production. 

The production lead-times vary depending on the products ordered, how complicated they are to make and the quantities. All products are made to order.

We will give you an estimated production lead-time. However, this is just an approximate, as there are many factors out of our control. For example, different sub-contractors working to different lead-times and schedules and national holidays are factors. 

Weather can be a major factor. During the rainy season around (December - March), products take longer to dry and this can slow production down. This is why the production lead-time is only a guide timescale.

If you have ordered wooden furniture. The wood will be kiln-dried for around 2 to 3 weeks before the manufacturing starts. 

As a rough guide a 20ft container will take around 6 to 8 weeks and a 40ft HC container around 8 to 12 weeks to produce. Subject to there being no major QC issues. 

It then takes 3 or 4 days for us to order trucks to collect the products and delivery them to our warehouse.

Projects & Tasks (Production - My Account)

You can track the progress of your order through our production system. In My account 

When you click on your order, you will go to tasks where you can see what stage of production your order has reached. 

In the example, if you were to click on Production Progress SO-1234, you will see more information about the order. Including the estimated completion Deadline. 

However, this is just an approximate date, as there are many factors out of our control. For example, different sub-contractors working to different lead-times and schedules, national holidays and weather are all major factors.

There is a messaging system where you can send us messages and ask questions.

 All messages relating to the production of your order, any emails, pictures of products, QC pictures etc we have sent to you by email, are all automatically added here

We have the following production stages.

• In Production (This is when you order is processed and production starts. Please remember if you have ordered wooden furniture, the wood goes into a kiln oven to be dried for 2 to 3 weeks before production starts on these products. We normally don't send any pictures during this stage as there isn't much to see yet.)

• In Quality Control (This is when the first products have been completed and our quality control staff check the products to make sure everything is perfect. If any goods are rejected, they are reworked until they pass our QC inspection. We will send you photos and videos of the products as and when they are completed for your order to approve.)

• In Consolidation & Packing (This is when your order is complete, and the goods are being packed and trucked to our warehouse ready for shipment.)

• Order Ready to Collect (At this stage the order is now complete and you can arrange the collection of your order, normally through a freight forwarder. We will send you photos of all the goods packed)

• Order Collected (Your order has been collected from our warehouse and it has started its journey to you. We will send you photos of the products being loaded.) 

We are dealing with many craftsmen, who will be making the products on different lead times. The reason for this could be how busy they are, the quantities ordered, or how difficult the product is to make. One may take 1 week to complete the products, and another 2 months. 

When your order moves to In Quality Control this means some of the items have been completed. It doesn't mean the whole order has been completed. Every order will be in both In Production and In Quality Control at the same time, until everything is made and passed by our quality control team.

Here are a few example photos of production images we will send to you.

You will see from the map below our production is in many locations. Even different islands. Locations can be thousands of kilometers apart. Each location can have many different sub-contractors.

Most customer orders are of mixed products from different locations. We consolidate them by using transport companies to collect the goods and truck them by road and sea to our warehouse in Jepara.

We will give you an estimate of the consolidation cost in the quotation. However, every time you change a product, or change quantities it will affect the consolidation costs.

As we mentioned production can be around 12 weeks. So, we have to wait until the order is near completion to calculate the final consolidation costs, in case the trucking costs have changed. This is confirmed in the final balance invoice.

If the products are manufactured near to our warehouse, which most wooden furniture is, you won't have to worry about any extra charges! There is no consolidation cost for products made close to our warehouse.

After you have approved all the photos and videos of your order. We will add the final consolidation costs any shortfall in payment and any additional costs to the final sales invoice and send it to you. Once this payment has been received the shipping can be organised.

As we sell the goods on an Ex works basis, in simple terms this means you are collecting the goods from our warehouse. We are not involved in the export and shipping of your order. We only supply the goods and give you a sales invoice, we don't supply any export documents.

How to Export?

You deal directly with our trusted freight forwarder. The goods are collected by your representatives from our warehouse in Jepara, Java. 

You can get a shipping ocean freight estimate by completing our Get a shipping Quote Form it is located in Order in the menu above, from the freight forwarder we recommend. 

The export costs they won't be able to calculate yet, until you have fixed an order, as different types of products and different raw materials used have different export tariffs. They produce all the correct export documents, fumigation, certificates, check with their overseas partner about any import laws in your country, ensuring your shipment leaves hassle free. 

We have used them for years and highly recommend them as they speak good English and are fast to respond. 

Once we have an estimate from them, we will send it to you with their contact details.

You now deal with them directly for the export and shipping.

Orders will be shipped from Semarang Port; the UN/LOCODE of this port is IDSRG. which is the closest port from our warehouse in Jepara.

Remember to ask them to calculate the export costs for you, once you know exactly what you want to order, and the size of the container(s).

Using your own freight forwarder

You need to use an Indonesian freight forwarder to organise the export. You cannot use an overseas freight forwarder as they cannot produce the export documents, legally only an Indonesian company can do this. 

If you have a freight forwarder in your country you use, they can partner together with the one we recommend and work together. 

Who does what?

If you don't know much about shipping and using a freight forwarder here is a brief summary on how it works.

Freight forwarders: are agents, organising the movement of goods internationally by sea and air. They are independent companies who work in a network with other freight forwarders, their partners in other countries. 

They have partners in most overseas countries. Normally, one handles the export from the shipping country and the other handles the import into the destination country. They organise all the documents needed to ship the goods through customs in both countries.

Shipping Lines: are the companies that own the container ships. There are not many companies and they are large companies that control the global shipping market. We fondly like to call them the shipping mafia. 

A shipping line can have 100's ships the really large ones can be near to 1000 ships. Each container ship can have about 10,000 containers on board. 

These are the people setting the freight charges. They have a high and a low season. But this is not fixed as to when it starts and finishes. The shipping lines change this when they decide to. Normally, high season is from around September until after the Chinese New Year. 

Based on this huge volume, they are not interested in negotiating shipping charges. Their prices are fixed.

Shipping lines quote prices for a period of 2 weeks in advance. The freight forwarder has no control over the freight costs, it's set by the shipping lines. The freight cost and how long the ship takes to reach the destination port, can vary for each shipping line.

Our freight forwarder will try to get 3 or 4 quotes from different shipping lines for you to compare the prices and timescales and choose which shipping line you want to use. How many quotes they can get, depends how many shipping lines go from Indonesia to your destination country. 

The shipping lines can change the ocean freight costs without warning. It depends on what's happening in the world at that time. This is why they only publish prices, which are valid for 2 weeks.

Ready to Ship

It's a good idea to start talking to our freight forwarder about 4 weeks before production is due to finish. This gives them time to find you the best deal. 

They will arrange for the container(s) to be sent to our warehouse for loading and produce all the necessary export documents for your approval. The container is loaded and the goods start the journey to you. 

Once the goods have been collected from us, our obligations under Incoterms ex-works are complete and all risks and ownership of the products pass to you. We are not responsible in any way for goods lost or damaged in transit. This is all at your risk.  

Shipping Insurance

We highly recommend you take out shipping insurance to cover any loss or damage of the goods that may happen in transit. Once the goods leave our warehouse, it means you have received the goods and taken them away from us. 

The goods are now owned by you and 100% your responsibility. You export and ship them to the destination you choose at your own risk.

Containers do get damaged, cranes, lorries and fork lift trucks can drop them, goods can get damaged inside the container by vibration and container rain, they do get lost, and they do fall off ships into the ocean.

Freightwaves reports that approximately 25% of containers passing through US ports are damaged at various interchange points. These damages can occur due to factors like natural disasters, errors by humans, or malfunctioning machines.